Warranty Policy
WARRANTY CONDITIONS
I. NO WARRANTY WITH THE FOLLOWING CASES:
All products sold by HAI HUY Corp are subject to the warranty conditions of the supplier and the manufacturer. The following cases are considered in violation of warranty conditions and not covered:
1. The product is consumed during use. (Cables, rectifiers, power switches ...)
2. Products are out of warranty period (product warranty period is shown on the warranty card and stamp of HAI HUY Corp...).
3. No warranty stamp of HAI HUY Corp, distributor, manufacturer; or there are invalid warranty stamps (torn, erased, fixed, unreadable translucent, peeling off ...).
4. Invalid serial number, barcode, product specifications (blurred, unreadable, scraped, repaired, torn, peeled, altered ).
5. The product is faulty due to natural disaster: (flood, fire, abnormal power supply, wrong voltage regulation ...).
6. The product is faulty due to the user:
Product is physically deformed such as scratches, scratches, protrusions, concave, dents, distortions, cracks, breaks due to drops, impacts, improper transportation / installation
Products are moldy, rusty, wet, liquid penetrates, yellow, blurred, writing cannot be erased...
7. The product is damaged by mouse, bug or insect infestation.
8. Products are dismantled, repaired by individuals or technicians not authorized by HAI HUY Corp.
9. No warranty of non-copyrighted software and customer data are in the machine or product.
II. CUSTOMER SUPPORT POLICY (APPLIED ONLY TO END CUSTOMERS)
1. For products belonging to HAI HUY Corp, including products not purchased from HAI HUY Corp when customers need consulting to buy, use or maintain. Legal maintenance and installation of software are still served in the form of consulting via phone, Zalo, Skype, FB or repair assistance when bringing the product directly to the warranty address of HAI HUY Corp.
2. For products violating warranty conditions, HAI HUY Corp still accepts to transfer to the repair company to charge customers at preferential prices. The repair price will be announced to the customer before performing the service.
3. In case the product violates the warranty conditions of HAI HUY Corp and its company, HAI HUY Corp will assist
customers to temporarily receive product warranty at the company. The maximum time to notify the results is 1 month
from the date the HAI HUY Corp receives customers' products.
4. For customers who are sending warranty products at HAI HUY Corp, if customers have a need to borrow products
for use while waiting for warranty product. HAI HUY Corp will provide products for customers to borrow (products
with features equivalent or similar to the products customers are sending warranty to use during the product warranty period).
5. Within 30 days from the date of purchase, customers will be warranted for the product at the place of use for free (if
the distance between the place of use of the product and any facility of the HAI HUY Corp is not more than 20 km;
for longer distances, customers should pay the costs incurred according to the service price list of HAI HUY Corp).
equivalent, not exactly what the customer originally sent.
7. For products that are not exchange for a 100% new one, return the warranty may not be 100% new, but all are in good working condition.
8. In case your damaged product cannot be repaired and is no longer on the market, we will exchange for you another product that is completely
equivalent to the old product but in good working condition. In case you are not satisfied with an equivalent replacement product, we
will re-enter it at the price specified by the company, or agreed by both parties or at the market value of the equivalent equipment.
1. NOTE:
Warranty receipt time is from 8:00 to 17:00 (Sunday 8:30 - 14:30)
Warranty return time is from 8:30 a.m. to 11:00 a.m., 1:00 p.m. to 5:00 p.m. (Except for the Lunar New Year)
2. Customer care and Warranty at:
HAIHUY ELECTRONIC ELECTRIC CORPORATION
71A Cach mang thang 8 Street, An Hoa Ward,Ninh Kieu District, Can Tho City
